FAQS

Yes, We do allow any age of student in all of our courses. We do want you to be aware though that we are required to hold all students to the same standard that the American heart Association has put forward with no exceptions. As long as the student is able to complete all skills tests and written tests they are welcome!

We do also require an adult be present with the student at all times during the course if under the age of 14. A minor consent form must be completed prior to the beginning of the class. The adult over 18 does not need to register for the course themselves but will not be able to assist and will not be certified unless they have registered.

Yes absolutely. We understand that some people learn better or are more comfortable in a one on one setting and we offer private courses for that reason. We want to make our students as comfortable as possible during your course to maximize learning.

We try to always issue your card before you leave. We have tried to make it easy to make sure you get your card quickly and accurately. If some reason we cannot issue the card before you leave we try to get it issued within 48 hours of your course.

We strive to make ourselves available as much as possible. We do not limit ourselves to regular Monday to Friday 9-5 type hours. Depending on instructor availability we are flexible with our courses and are willing to make arrangements for pretty much any time day or night. We will do everything we can to make a date and time work for you!

You can claim your Ecard USING THIS LINK. You will need to enter your first name, last name, and email address used in registration. If this method does not work please contact your instructor to verify information.

If you provided a phone number during registration you can also use a text method below:

1. During or after class, (if your Instructor or Training Center has entered your mobile phone number into the eCard system) opt-in to claim/view your eCard by texting “eCard” to the number 51736.
2. If the message is sent correctly per the guidance of your Instructor, you will receive instructions via text message on how to claim your eCard.
3. If a you attempt to opt-in and your number is not in the system, you will receive a message that your phone number was not found.

We offer multiple options for our courses:

Visit us at our current class room location

We can come to your residence, business, or other arranged location (restrictions may apply)

When you opt in for a digital student workbook you will be assigned a code to receive your student workbook via the American Heart Associations eBook website and learning center. once claimed the eBook will remain in your inventory and book shelf and cannot be lost or stolen. If you opt in for a digital workbook and for any reason cannot access it during class we do have loaner books.